No satellite signal

[IanTha]

Signal was interrupted briefly a couple of times this afternoon. No signal at all this evening. Is anyone else having this problem in W14?

Can't see an issue with my box or cables, rebooted and checked connections.

[Daniel0210]

@IanTha 

It has nothing to do with your postcode. If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.