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Discussion topic: No satellite signal

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This message was authored by Daniel781 This message was authored by: Daniel781

No satellite signal

I'm currently not getting a satellite signal in meath. Anyone else having this issue?
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This message was authored by GD1 This message was authored by: GD1

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Daniel781  You posted this in the Sky stream forum however Sky stream does  not use satellite to receive channels.

 

If the message is no satellite signal it's likely to be a local issue such as your box or dish. 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Daniel781 
If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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