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Discussion topic: No satellite signal

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This message was authored by Valer2 This message was authored by: Valer2

No satellite signal

No satellite signal I've run tests and they are saying everything ok 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Valer2 you have posted in the Sky Broadband forum given broadband doesnt use satellite which Sky TV system do you have so somebody can move your post?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Valer2 

I see your post has been moved to the Sky Q board, so if you have Sky Q when a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

 

If you have Sky+, that platform is no longer supported by Sky so you'll have to pay a local satellite installation company to realign. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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