Discussion topic: No satellite signal

This message was authored by: Mildaa · ‎21 Dec 2023

Looks like my tv channels most of them not working like bbc ant etc.. does that have something to do with the storm?

This message was authored by: Daniel0210 · ‎21 Dec 2023

If it persists after the storms pass and possibly a “no satellite signal” message is displayed, firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. After that look at the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: PandJ2020 · ‎21 Dec 2023

@Mildaa wrote:
Looks like my tv channels most of them not working like bbc ant etc.. does that have something to do with the storm?

If the wind has moved your dish, yes.

I am just another Sky customer and my views are my own

This message was authored by: Daniel0210 · ‎21 Dec 2023

@Mildaa

If it persists after the storms pass and possibly a “no satellite signal” message is displayed, firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. After that look at the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: No satellite signal

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