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Discussion topic: No satellite signal

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Avatar for Russ2468
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This message was authored by: Russ2468

Message posted on ‎10 Dec 2023 06:48 PM

No satellite signal

No satellite signal showing so unable to get on sky

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎10 Dec 2023 06:51 PM

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Russ2468 
If a “no satellite signal” message is displayed look at the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
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This message was authored by: Daniel0210

Message posted on ‎10 Dec 2023 06:58 PM

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Russ2468 

Your duplicate thread has been removed. It's not needed as you have this one which has already been answered. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: ivantasha

Message posted on ‎10 Dec 2023 07:00 PM

Re: No satellite signal

Ye were the same here

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This message was authored by: GD1

Message posted on ‎10 Dec 2023 07:20 PM

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Russ2468  The problem wil be your end, if the was a problem at Sky's end the forum would literally be flooded with posts.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chodley

Message posted on ‎10 Dec 2023 07:34 PM

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more
@ivantasha wrote:

Ye were the same here

Tried the troubleshooting advice above?

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