No satellite signal

[Vlad154]

For about s month or even more, I am unable to watch SKY as my satelite signal is not working. I changed Sky box, also remote. But still nothing. I contacted my comunal services and they told me everything is fine, yet still no service. Honestly, Im paying money and no tv. I have no idea what to do.

[Daniel0210]

@Vlad154 

Check with neighbours to see if anyone else is experiencing this, then check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB. 

As you  are connected to a communal dish you need to persevere with your building management company / landlord who will have their approved engineers to contact. You presumably pay them an annual fee for its maintenance. 

[Godfrey]

@Vlad154  When you changed to a replacement Sky Q receiver it would have arrived configured to use the default Wideband LNB mode, but as you are fed from a communal distribution system you would have needed to enter the 'hidden' engineers menu and re-configure your replacement receiver to use the Single Cable Router (SCR) LNB mode and then remove the mains power for around 30 seconds.

Then, when you powered up once again your Sky Q receiver would have re-configured itself to now use the SCR  LNB mode required for communal distribution systems.

So, is your replacement Sky Q receiver configured to be using SCR LNB mode.

To configure a Sky Q receiver to use SCR LNB mode;

Press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu
Select the LNB Type & set to SCR

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect

Godfrey.