No satellite signal

[She8]

My sky q is not getting any satellite signal. I have moved the main box and used a extension cable which I have used before with no problems. All connectors are fixed correctly 

[Daniel0210]

@She8 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Godfrey]

@She8   It might be worth carefully examining the ends of your coaxial cables for bent pins and stray strands of the outer screen shorting to the central pin.

[Chodley]

Does it work if you take the extension cable out of the equation?