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Discussion topic: No satellite signal

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This message was authored by: Patricia31

No satellite signal

Our sky Q hasn't worked since the storm.

No Satellite signal

We have a satellite dish

Who do I contact to get this sorted please.

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This message was authored by: nigea99

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Patricia31 wrote:

Our sky Q hasn't worked since the storm.

No Satellite signal

We have a satellite dish

Who do I contact to get this sorted please.


hi @Patricia31 

 

As you I think you suspect, following the storms,  it is quite likely that the dish has slightly moved & needs re-aligning

 

Please see the following page that covers a few problems  including no Signal - if you follow the link through and still have problems  (which is quite likely after the storms) then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-q-picture-problems

 

Note after the storms & with the reduction in number of engineers over the last few years then lead times for an apointment may be several weeks

If you have a communal system you may have to contact your building manageme

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