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Discussion topic: No satellite signal

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This message was authored by Sarah112 This message was authored by: Sarah112

No satellite signal

No satellite signal. 2 tvs not working.  Followed all the steps , working fine last night and now nothing. 

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This message was authored by Wardy1 This message was authored by: Wardy1

Re: No satellite signal

Same here, it was losing connection on and off for an hour and now it's off completely, no signal so I'm having to use Netflix and other streaming services. 

Sarah112
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This message was authored by Sarah112 This message was authored by: Sarah112

Re: No satellite signal

Won't even allow me to use any apps, recordings etc. It's absolute awful 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Sarah112 @Wardy1 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Wardy1 This message was authored by: Wardy1

Re: No satellite signal

I've fixed mine, there was no satellite signal, unlocked, 0 signal, 0 quality, wideband LNB, sky box restart didn't fix it (tried 3 times) removed LNB cable waited 2 mins, unplugged sky box, screwed LNB cables back in, started sky box and now working with 70 signal and 90 quality. 

BTW, it would be a first if a bad connection to a TV caused 2 TVs not to work. @Sarah112 does the box turn on and show green light? Also if it's sky q and the main box doesn't work the other box won't as the other box gets it's stream from the main box via a network connection to it. 

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