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Discussion topic: No satellite signal sky q

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This message was authored by: Help+needed+pls

Message posted on ‎26 Jun 2023 10:39 AM

No satellite signal sky q

Sky q box says no satellite signal. Initially it said that but I could still watch recordings get on apps etc. I turned the sky box off unplugged for a minute and reconnected. Now I can't get on anything at all no apps TV recordings. Everything now just says no satellite signal. Iv checked the sky dish, reset again don't have anything wireless close by. Iv book an engineer but over a week to wait so wondered if anyone had any ideas. Thanks

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎26 Jun 2023 10:43 AM

Re: No satellite signal sky q

Posted by a Superuser, not a Sky employee. Find out more

@Help+needed+pls  As you've already booked an engineer there isn't any further the forum can help with.  Without a live signal the box will cease to function after a few days.  You'll need to wait for the engineer to arrive.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Lauren206

Message posted on ‎29 Jun 2023 05:06 PM

Re: No satellite signal sky q

Mine has also done this tv saying no signal I was able to watch my apps then electric went out and now cannot watch anything have to wait untill Tuesday for my TV to be fixed

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This message was authored by: GD1

Message posted on ‎29 Jun 2023 05:11 PM

Re: No satellite signal sky q

Posted by a Superuser, not a Sky employee. Find out more

@Lauren206  My reply applies to you also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Superuser
This message was authored by: Daniel0210

Message posted on ‎29 Jun 2023 05:13 PM

Re: No satellite signal sky q

Posted by a Superuser, not a Sky employee. Find out more
@Lauren206 wrote:

Mine has also done this tv saying no signal 

@Lauren206 

No signal is normally a tv issue. No satellite signal is a Sky dish issue. 

@Lauren206 wrote:

have to wait untill Tuesday for my TV to be fixed

If your TV is being fixed then nothing to do with Sky. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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