No satellite signal - sky q & mini boxes

[Posheeda]

We haven't had a sky satellite signal for the past 3 days since we had heavy rainfall.

We have tried resetting, rebooting and doing network resets several times a day and still nothing.  Tried to book an engineer but it's a 10 day wait. 

We have sky broadband and that seems to be working fine. 

We have 4 children in the house and need our services back up and running again. 

Any help/advice would be greatly appreciated. 

Thanks 

[Chodley · Accepted solution]

Not much you can do if the dish got moved in the storm, other than get an indie to do it sooner. And use streaming services for the kids' telly fix.

[Daniel0210]

@Posheeda 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.