No satellite signal - recurring issue even when weather is fine, no obstructions etc

[bomaya]

Hello all,

I have been getting recurring issues of No satellite signal recently. This is affecting the main Q box and mini boxes. Each time I have been able to fix it by turning the main box off by the mains and rebooting. But this is sometimes happening several times a day and on days when the weather is fine. And rarely does a week go by without it happening many times.

I've been through the troubleshooting guide here https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q and nothing else applies. The only other thing of note is that I recently had an upgrade to fibre by Openreach but I would have thought if they had damaged something then I wouldn't have a signal permanently (as others have had looking at this form). 

So any ideas? Or should I just book an engineer to look into it?

[BenJoBanjo]

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@bomaya wrote:

Hello all,

I have been getting recurring issues of No satellite signal recently. This is affecting the main Q box and mini boxes. Each time I have been able to fix it by turning the main box off by the mains and rebooting. But this is sometimes happening several times a day and on days when the weather is fine. And rarely does a week go by without it happening many times.

I've been through the troubleshooting guide here https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q and nothing else applies. The only other thing of note is that I recently had an upgrade to fibre by Openreach but I would have thought if they had damaged something then I wouldn't have a signal permanently (as others have had looking at this form). 

So any ideas? Or should I just book an engineer to look into it?

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Book an engineer. It's part of the service you pay for. It's unlikely to be anything to do with the fibre upgrade as that uses a completely different set of cables from the satellite dish, but certainly worthwhile contacting Sky. It may be that the LNB on your dish has an issue or the cabling is in need of replacement. 

[Daniel0210 · Accepted solution]

@bomaya 

It's not something that will be fixed by rebooting the box.

Check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.