No satellite signal on tv but phones are connected to our broadband

[Peat1]

No satelite signal on tv

[GD1]

@Peat1  A No Satellite TV mesage has nothing to do woth Broadband, what TV box do you have?  Sky+HD or Sky Q

[peter-marlow+1966]

A no satellite  signal  could be damaged  cables from the dish  to the box,  trees near  by blocking  the signal  as I  had last year  and had to have my satellite  dish moved  because  of a tree on the street  in fall leaves was blocking  the signal  also if you have scaffolding  up near or around  the house that can block the signal  to, to the dish, also check all the connections  on the dish and the box and check the dish has not moved 

[Daniel0210]

@Peat1 
If you’re seeing a “no satellite signal” message on a Sky Q set up check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.