No satellite signal on some channels

[Bridget18]

My brother who is disabled has sky, he complained to me about not having all channels that he used to be able to watch. When he clicks on certain ones it states no satellite signal.. is this normal? I don't have sky. 

[Daniel0210]

@Bridget18 

If he's seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of the Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give him/you the opportunity to arrange an engineer to check the alignment of the dish. If it doesn’t he will need to contact Sky to book an engineer appointment.

If he's connected to a communal dish he'll need to liaise directly with the building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Daniel0210]

@Bridget18 

Additionally it may be worth him registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance