0

Discussion topic: No satellite signal on sky Q

Reply
This message was authored by: GP_78

No satellite signal on sky Q

Only the main sky box is working , my 2 Q boxes are not connecting and TVs not picking up signal . 

Reply

All Replies

This message was authored by: nigea99

Re: No satellite signal on sky Q

Posted by a Superuser, not a Sky employee. Find out more

@GP_78 wrote:

Only the main sky box is working , my 2 Q boxes are not connecting and TVs not picking up signal . 


hi @GP_78  the minis get their signal from the main box - even though this appears to be working:

 

The first thing is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each of the mini boxes.

Reply