No satellite signal on random channels

[webtree]

My TV is shown ‘ no satellite signal’ only on some channnels BBC, ITV and some more, BBC NI and other regional channels seem to be ok.

[Daniel0210 · Accepted solution]

@webtree 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[webtree]

Thanks, I'll check all that.

[webtree]

All sorted. It was a loose coax cable T the sky box end. Thanks your your advice.

[Susied23]

We had this same issue from last night. A whole bunch of channels and some with messy signal. Looks like an engineer visit