No satellite signal message on Viaplay 1

[hebaandabby]

Is anyone getting a no satellite signal message on Viaplay 1.

Viaplay 2 is fine.

I have contacted Viaplay direct and they say it's the dish misaligned or something.

However I have no problems with any other channels.

I have checked the signal strength and it shows signal strength 80 and signal quality 90. 

So I am lost.

Thanks for any advice.

[bob1234 · Accepted solution]

@hebaandabbyUnfortunately the signal strength indication does not mean a lot as it is on a specific channel.

[hebaandabby]

• That's the information that Viaplay said to check 

[xenon81]

Does Bloomberg work (502)? That's another channel on the same frequency as Viaplay 1.

[hebaandabby]

No signal on Bloomberg 

[xenon81]

You'll need to book an engineer visit to check the dish alignment.

[hebaandabby]

Thanks it's frustrating especially as all of the other channels work including Viaplay 2.