Discussion topic: No satellite signal issue

This message was authored by Gracie70 This message was authored by: Gracie70

No satellite signal issue

We have no satellite signal. Any suggestions how we can fix this? 


Moderator note: Moved from nws article comments and changed title to reflect topic.


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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Contacting Sky over the Festive Period - Social Media

Posted by a Superuser, not a Sky employee. Find out more

Is this still an issue? Your post has been moved to the correct board.


Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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