No satellite signal for last 3 days

[nigea99]

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@xenon81 wrote:

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@Gavin5 wrote:

100% there is not a dish. If you need schooling about how a fibre cable then you're in the wrong job 

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Sky Q needs a satellite dish to operate. It does not work over fibre/broadband etc. If you think it does then perhaps you need "schooling".

Are you sure you have Sky Q and not Sky Stream? 

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@xenon81  there are many premises these days (new estates etc.) that are fed remotely by fibre - as I mentioned earlier there will be a dish somewhere but the fibre customers are likely to be totally unaware of where it is 

[Gavin5]

There is not a dish on my house but yes it does hav a dish lactated miles away from housing estate. I'm not thick I no my job

[Gavin5]

Maybe you need to look into it more before commenting. Most new housing estates work on fibre cable which supplies Bt,sky,and broadband. It is link to a main dish that's supplies an area 

[Gavin5]

If you look at previous comments I had said there is no dish on my house, which means there is nothing upsetting the satellite signal from my end

[GD1]

@Gavin5  As advised much earlier in this thread there is a dish involved and that you need to contact the provider of the fibre system to resolve the no satellite issue.

PS it woukld help to tag the person your replying to.

[Gavin5]

Apologies 

[Chodley]

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@Gavin5 wrote:

Maybe you need to look into it more before commenting. Most new housing estates work on fibre cable which supplies Bt,sky,and broadband. It is link to a main dish that's supplies an area 

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My housing estate in the 70s had this kind of system. But it came to the house as an analog terrestrial signal so we just tuned the TV to various channels like MTV (later on I guess). I was very confused as a kid how we got TV with no aerial.

How does this fibre system interface with the Q? Does it get broken out as coax again for each property so the sky box just treats it like any communal dish system? Maybe there's an issue with whatever hardware does that.

[nigea99]

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@Chodley wrote:

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How does this fibre system interface with the Q? Does it get broken out as coax again for each property so the sky box just treats it like any communal dish system? Maybe there's an issue with whatever hardware does that.

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There have a been a couple of posts showing these type of systems but I think they have been archived.

This link seems  to shows a couple I have seen images of here (or at least similar to):

IRS Gateways 

[lettice]

More info from this Sky site in the link below.

Expect the system is the Sky fibre IRS. There is a link to a pdf describing the IRS system on this page also

https://commercialpartnerships.sky.com/sky-homes/sky-homes-hub/technical-support/

https://commercialpartnerships.sky.com/media/n12hn4i5/sky-firs-new-build-2020-v4-20.pdf

It would be fine for a customer to call Sky with a no satellite signal on a system like this, Sky will have the details of the IRS backend that the customer is using, if that needs fixing.

Might be worth asking neighbours who have the system if they are also having problems, to filter out any issues in the household, rather than with the backend IRS system.

[Godfrey]

@Gavin5   Is your Fibre IRS Gateway Termination unit a dSCR GTU or a Virtual Quad GTU feeding a Unitron dCSS-422 Sky Q Plug-In adaptor, for example this is the basic information supplied by a typical communal Fibre IRS supplier,

And is the Fibre IRS GTU indicating that it has an acceptable optical input signal?

Godfrey.

[Gavin5]

It's the one on the right dscr 

[Godfrey]

@Gavin5   In which case, is the led displaying a steady green, indicating that the optical input lies between the required input level, whereas a rapidly flashing green led indication would suggest that you had lost the required Fibre IRS optical input.

Godfrey.

[Gavin5]

Constant green on dscr box and a red light on the gtu adapter