No satellite signal for last 3 days

[Gavin5]

Lost satellite signal for last 3 days. On fibre cable and internet is ok

[Daniel0210]

@Gavin5

Take a look at the troubleshooting on the appropriate section of this link.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company rather than Sky.

[GD1]

@Gavin5  Your internet connection is irrelevant if it's showing a no satellite signal.

If you work through these steps and if not resolved you can book an engineer https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...

[Gavin5]

There is no dish as it's a fibre cable that supplies the sky,Bt,internet in one

[Daniel0210]

@Gavin5 

As per my earlier post… if you’re on a communal dish system you’ll have to contact your landlord or building management company rather than Sky.

[GD1]

@Gavin5  Is it a communal setup then?  There must be a dish communal or otherwise that feeds into the fibre setup, this being the case you'll need to contact the people who maintain the communal system, which isn't sky.

[xenon81]

If the error is No Satellite Signal than you definitely have a dish. 

[Gavin5]

Like I've already said it's a fibre cable which means there is no dish it's supplies tv, broadband, and sky I'm an electrician and I no the main things to check and do 

[GD1]

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@Gavin5 wrote:

Like I've already said it's a fibre cable which means there is no dish it's supplies tv, broadband, and sky I'm an electrician and I no the main things to check and do 

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Yes, but to feed a Sky Q box which needs a satellite signal then there must be a communal dish somewhere?

However the point  still stands, it's not a Sky issue but needs to be fixed by whoever provides the fibre feed to the property.  @Godfrey  can you advise on this?

[nigea99]

hi @Gavin5 

Did you follow the lin that @GD1 posted above (#3)  and followed the 'Communal System' path   - especialy the final bit about checking the LNB mode is set to SCR

Unfortunately as the others have mentioned, if you can't get it sorted, as you have a communal feed you will need to contact your Housing management people responsible for the communal feed

[Gavin5]

100% there is not a dish. If you need schooling about how a fibre cable then you're in the wrong job 

[Daniel0210]

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@Gavin5 wrote:

then you're in the wrong job 

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@Gavin5 
In case you’re not aware this is a forum where Sky customers try to help other customers. You aren’t talking to Sky Customer Services. 

[nigea99]

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@Gavin5 wrote:

100% there is not a dish. If you need schooling about how a fibre cable then you're in the wrong job 

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Technically, there will be a dish that feeds the main distribution  system as that is how the channels are broadcast even for such systems but it may not be anywhere near your premises

[GD1]

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@Gavin5 wrote:

100% there is not a dish. If you need schooling about how a fibre cable then you're in the wrong job 

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We're Customers!!!

[xenon81]

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@Gavin5 wrote:

100% there is not a dish. If you need schooling about how a fibre cable then you're in the wrong job 

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Sky Q needs a satellite dish to operate. It does not work over fibre/broadband etc. If you think it does then perhaps you need "schooling".

Are you sure you have Sky Q and not Sky Stream?