I have had no satellite signal for 3 weeks. Tried turning off sky boxes for over 5 mins. Tried restarting all boxes. Dish does not look like it has moved. We have apps via Wi-Fi but no live tv and no schedule.
Have you rung Sky in the three weeks as it may be your dish is slightly out of alignment but not necessarily noticeable.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
You may also need to be aware that the Q box needs a periodic authoristaion signal via the Satellite to keep it 'alive', so there is a chance that it may stop working for the apps
As the others have said best to get SKY to check alignment etc., if you haven't already.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
The dish only has to move a tiny fraction to cause problems, it needs exact line of sight unlike a TV aerial. But either way it needs reporting to Sky so they can find the fault and fix it.
