No satellite signal, dish hanging off the wall

[Eileen51]

Please send an engineer to fix my dish which is dangerously hanging off the wall 

[daveNOS]

@Eileen51 You will have to call Sky to report that problem, the community is mainly a customer to customer support platform. 

[Daniel0210 · Accepted solution]

@Eileen51 

And if it's dangerous you need to do it asap as the householder is responsible if it falls and causes damage or injury. 

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[Chodley]

Or you could engage & pay a local installer if it's really urgent.

[TimmyBGood]

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@Eileen51 wrote:

 my dish

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It's important to understand that's literally true: Sky satellite television contracts always transfer dish ownership (and any consequent liability) to the householder upon installation.

While Sky will eventually despatch an installer to remedy loss of signal as long as there's an active content subscription at the address, they aren't obliged to do so with any urgency.