No satellite signal - communal dish but others getting service.

[Andrewrg]

Hi

We have had no satellite service since the storms a few weeks ago. It was initally identified that this was an issue with the communal dish, however this has since been fixed and everyone else in the building as the sky tv back.

We are still getting "to use this service you need a satellite signal", and no apps are working. I have tried changing the lnb type to scr and restarting but that doesn't make a difference

Any help would be must appricaited.

Andrew

[Laing1]

---

@Andrewrg wrote:

Hi

We have had no satellite service since the storms a few weeks ago. It was initally identified that this was an issue with the communal dish, however this has since been fixed and everyone else in the building as the sky tv back.

We are still getting "to use this service you need a satellite signal", and no apps are working. I have tried changing the lnb type to scr and restarting but that doesn't make a difference

Any help would be must appricaited.

Andrew

---

@Andrewrg when you have changed the lnb type to SCR are you then rebooting your Sky Q box ?

[Andrewrg]

Yep turned it on and off again just using the remote. Is there another way to reboot to box I could try?

[PandJ2020]

---

@Andrewrg wrote:

Yep turned it on and off again just using the remote. Is there another way to reboot to box I could try?

---

Yes, switch it off at the wall.  (And back on again)

[Laing1]

---

@PandJ2020 wrote:

---

@Andrewrg wrote:

Yep turned it on and off again just using the remote. Is there another way to reboot to box I could try?

---

Yes, switch it off at the wall.  (And back on again)

---

@Andrewrg as @PandJ2020 says rebooting normally involves
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Andrewrg]

Just tried a full reboot and no luck. When I go to settings > satellite signal>more info it is showing that the LNB type is SCR, but still no signal.

[Laing1]

---

@Andrewrg wrote:

Just tried a full reboot and no luck. When I go to settings > satellite signal>more info it is showing that the LNB type is SCR, but still no signal.

---

@Andrewrg I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Andrewrg.