No satellite signal again - need to speak to someone!!

[pb62]

For the second time, possible due to bad weather, we have lost the satellite signal - the first time it happened a few weeks ago I went through all the procedures as per the help guide, had an engineer booked for a week later, but after 5 days the signal was restored, so i cancelled the engineer.

This has now happened again yesterday morning, managed to get an engineer visit for tomorrow and signal was restored when i switched on tv this morning. Ideally want to speak to someone as to whether i cancel the engineer, or get them to look at it anyway - don't want to be charged if there is nothing wrong - anyone know a phone number to call as i am going round in circles!! Thanks.

[oldfella]

---

@pb62 wrote:

For the second time, possible due to bad weather, we have lost the satellite signal - the first time it happened a few weeks ago I went through all the procedures as per the help guide, had an engineer booked for a week later, but after 5 days the signal was restored, so i cancelled the engineer.

This has now happened again yesterday morning, managed to get an engineer visit for tomorrow and signal was restored when i switched on tv this morning. Ideally want to speak to someone as to whether i cancel the engineer, or get them to look at it anyway - don't want to be charged if there is nothing wrong - anyone know a phone number to call as i am going round in circles!! Thanks.

---

hi @pb62 

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[oj01]

---

@pb62 wrote:

For the second time, possible due to bad weather, we have lost the satellite signal - the first time it happened a few weeks ago I went through all the procedures as per the help guide, had an engineer booked for a week later, but after 5 days the signal was restored, so i cancelled the engineer.

This has now happened again yesterday morning, managed to get an engineer visit for tomorrow and signal was restored when i switched on tv this morning. Ideally want to speak to someone as to whether i cancel the engineer, or get them to look at it anyway - don't want to be charged if there is nothing wrong - anyone know a phone number to call as i am going round in circles!! Thanks.

---

I would go ahead with the visit. My guess is that water is getting into the cables when it rains. As it dries out, signal is restored.

If this is the case, it will only get worse.

[Daniel0210]

@pb62 

I can't see a phone number on the link provided above.

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[pb62]

Thanks for your help, ended up chatting to an actual online agent rather than calling 👍

[pb62]

Thanks, yes it has happened after bad weather on both occasions - they have said to let the engineer still visit 👍