No satellite signal after reset and reboot

[IvilAcer]

I’ve done a reset of my Q box and now I don’t have satellite signal. I’ve done a proper reboot and still no signal. What else can I do?

[nigea99 · Accepted solution]

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@IvilAcer wrote:

I’ve done a reset of my Q box and now I don’t have satellite signal. I’ve done a proper reboot and still no signal. What else can I do?

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hi @IvilAcer 

Do you have a communal feed rather than your own dish ?

If so  the chances are that the LNB type is set incorrectly
You need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect

[IvilAcer]

It's cable

[nigea99]

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@IvilAcer wrote:

It's cable

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@IvilAcer In which case the above applies

[IvilAcer]

Hmm, I did that - changed to SCR - and still nothing 😒

[nigea99]

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@IvilAcer wrote:

Hmm, I did that - changed to SCR - and still nothing 😒

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Did you fully power down  (not just place in standby) after channging it ?

[IvilAcer]

I did now and... it worked!! Thank you so much 

[Lorrainef1983]

I am the same but when I do a service check says my broadband ok 

[IvilAcer]

@niggea99 may I ask you one more thing? All my apps have disappeared 🫣how do I get them back?

[IvilAcer]

@nigea99 sorry l've misspelled your username 

[nigea99]

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@IvilAcer wrote:

@niggea99 may I ask you one more thing? All my apps have disappeared 🫣how do I get them back?

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it may just be a matter of time but you can also try another option in the Engineer's menu as above

After entering it scroll down to Apps & select refresh

[Chodley]

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@Lorrainef1983 wrote:

I am the same but when I do a service check says my broadband ok 

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That doesn't seem related to the problem in this thread. Suggest you start a new one.