@Yeo
If you tell us whether you have Sky+ or Sky Q we can move your post to the most appropriate board.
edit; I've initially moved it to Sky Q.
If you have Sky Q
If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.
If you have Sky+
Sky no longer deploy an engineer for Sky+ / Sky+HD issues. If your issue needs an engineer they will advise you of this and recommend you change your subscription to Sky Q, Sky Glass or Stream. If it’s a dish issue you will need to contact a local independent satellite engineer to investigate at your own expense. The exception to this is if you already have Sky Protect cover through Domestic and General Insurance whereby you can still contact D&G and request attendance.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
