No satellite signal SO31

[MandyJ48]

2 days of no signal, no normal channels but can use apps, have done all the checks.

[PandJ2020]

Start here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

[Daniel0210]

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@MandyJ48 wrote:

2 days of no signal, 

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@MandyJ48 
A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[TimmyBGood]

@MandyJ48 

Note that the satellite footprint falls across the entire country (and beyond): prolonged loss of satellite signal is almost always between an individual dish and box(es) and certainly isn't by postcode area.