0

Discussion topic: No satellite signal, Cardiff area, since 7:50am

Reply
This message was authored by: Jacks00

No satellite signal, Cardiff area, since 7:50am

Lost signal at 7:50am and usual on/off trick not getting anything back. All connections are fine, anyone else lost their signal?

Reply

All Replies

This message was authored by: Daniel0210

Re: No satellite signal, Cardiff area, since 7:50am

Posted by a Superuser, not a Sky employee. Find out more

@Jacks00 

Satellite signal is either an issue with the whole country or just your set up. It's not a regional issue.

 

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: GD1

Re: No satellite signal, Cardiff area, since 7:50am

Posted by a Superuser, not a Sky employee. Find out more

@Jacks00  As per @Daniel0210  Satellite signals cover the whole of the UK not just a tiny area, if there was a satellite outage the community would be awash with posts, so much so it would likely end up crashing.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Reply