No satellite signal AGAIN!!!

[-Steve57]

Every time it rains even lightly and sometimes even if its just windy we lose the TV signal all day or for several days at a time! This is the 4th day over this last week we have had no signal and its not even rained all day!! Happening every week for the past few months, fed up of it now. Paying for a service we do not recieve! Looking into changing providers

[Daniel0210]

@-Steve57 
Check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️rain and wind may impact the satellite signal. 

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News).

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

▪️following adverse weather wait times for an engineer will probably be significantly longer

[TimmyBGood]

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@-Steve57 wrote:
Looking into changing providers

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There is no other subscription satellite television platform.

Sky has no idea your individual reception is failing unless you tell them.