No satelite signal on mini box

[LindaPatt]

The main Sky Q box is working fine although I had to reset it earlier because it wouldn't switch on from standby & the tv attached to the mini box said no signal. The mini box still shows no satelite signal even though I've followed all the troubleshooting procedures. The main box shows the mini box is attached & ready to use. Any ideas would be appreciated 

[oldfella · Accepted solution]

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@LindaPatt wrote:

The main Sky Q box is working fine although I had to reset it earlier because it wouldn't switch on from standby & the tv attached to the mini box said no signal. The mini box still shows no satelite signal even though I've followed all the troubleshooting procedures. The main box shows the mini box is attached & ready to use. Any ideas would be appreciated 

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Hi @LindaPatt 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[GD1]

@LindaPatt  Did you power down both the main Q box & mini box, then power up the main box allowing to fully reboot before doing the same with the mini?

If you didn't wait for the main box to fully reboot you'll need to try the steps again.

[LindaPatt]

@GD1 yes I've done all that but I'll try it again. I did the reactivate on the main box for the mini box aswell. Like I said I'll try again & report back 

[LindaPatt]

@GD1 @It's just come up with an error on the main box that there's an issue with the hard disk drive & to try restarting the box. Does that mean switching off at the wall again?

[GD1]

@LindaPatt  This link will help with the error https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[LindaPatt]

@GD1 yes I've just found that. I daren't do it just yet as the football is on & I won't be popular with the other half if it doesn't work! 😂

[LindaPatt]

@GD1 I've done the reset & it appears to have worked. Thanks 

[rjb2910]

Now got sky home page with guide at side but can use either frozen can't use remote no response