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Discussion topic: No satalite signal, tried to follow instructions but went too quickly

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This message was authored by Revned This message was authored by: Revned

No satalite signal, tried to follow instructions but went too quickly

No satalite signal 

would like some help

thank you

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satalite signal, tried to follow instructions but went too quickly

Posted by a Superuser, not a Sky employee. Find out more

@Revned 

Any message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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