No satalite signal for 4 days, expected to wait a whole month for an engineer.

[MichelleJai]

I have had no tv satalite signal for 4 days and was told it was a known problem. After speaking to several people on the phone Iam being told that an engineer is not available for a whole month. This is ridiculous, especially when Sky told me it's a known problem with the service since Friday, it is now Monday.

[PandJ2020]

I would presume that's the availabilty of the next engineer...

Once it's fixed you can ask Sky to apply a credit for the lost period.

[Godfrey]

@MichelleJai Do you have your own Sky MiniDish, or do you receive your satellite transponder signals, via a single coaxial cable, from a communal Integrated Reception System installation (IRS) wall mounted media plate in your lounge?

Godfrey.

[MichelleJai]

I have my own dish. I previously found put the the neighbour was using my dish without my permission so had her connection disconnected so she could get her own dish. In terms of compensation for the loss of service is the least I would expect. Too have to wait over a month for an engineer makes ut clear too me that Sky has many unhappy customers who are having issues with there service

[Daniel0210]

@MichelleJai 

Dish problems are not uncommon especially during or after bad weather. Unfortunately Sky had to make a number of satellite engineers redundant last year due to the focus moving towards TV services via the internet. 

You could of course seek the services of a local independent satellite engineer which may be quicker but that would be at your own expense. 

[TimmyBGood]

@MichelleJai 

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@MichelleJai wrote:

Too have to wait over a month for an engineer makes ut clear too me that Sky has many unhappy customers who are having issues with there service

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More an indication of the downsizing of the field workforce as the market changes.  Individual dish problems are by definition not an issue with the wider broadcast platform.

https://news.sky.com/story/sky-to-cut-1-000-roles-this-year-amid-shift-from-satellite-services 

[TimmyBGood]

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@MichelleJai wrote:

 Sky told me it's a known problem with the service since Friday, it is now Monday.

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That was a central issue apparently caused in software on Thursday evening: nothing to do with dishes or field engineers.

https://helpforum.sky.com/t5/Sky-Q/Sky-q-switches-off-15-05/td-p/4983961