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Discussion topic: No rewind or pause on GB News channel

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This message was authored by: LeeG

No rewind or pause on GB News channel

Cannot pause or rewind the GB News channel today, get a message on the screen saying not possible. All other news channels work ok.

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This message was authored by: Daniel0210

Re: No rewind or pause on GB News channel

Posted by a Superuser, not a Sky employee. Find out more

@LeeG 
As it fixes a multitude of problems firstly try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: PhilW888

Re: No rewind or pause on GB News channel

https://helpforum.sky.com/t5/Sky-Q/Pause-rewind-issue-16-09-25/td-p/5087031

Also happening on ITV 103, 4+1 204.  Not getting prompt that programme started xx minutes ago with option to watch from start on app for these channels.  Happened last month and appeared to be a Sky issue, see link.  Need KevNewMedia who got involved last time but he's  offline.  Hopefully another Sky employee monitors this board.

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