No response to handset on sky Q mini box.

[Steve801]

Stuck on initial screen. Batteries good. Wifi good. Master tv working fine. Good sattelite signal. Can't look at settings because stuck on initial screen.

[oldfella]

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@Steve801 wrote:

Stuck on initial screen. Batteries good. Wifi good. Master tv working fine. Good sattelite signal. Can't look at settings because stuck on initial screen.

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Hi @Steve801 

Make sure that the Home button on the Q  remote isn't sticking.  If that one and all others seem Ok the, with the mini on with green led 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.