No power to sky q box
@jlee9 wrote:
Hi all my main sky q box has all of a sudden stopped working. There are no lights on the front and I have tried all the steps sky help pages. There's definitely power to cable has I have had a volt stick on it. I've tried ordering a replacement but won't allow be to do it on link.
many thanks
Hi @jlee9
All you can do is work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.
If you cannot order a replacement through the link then you need to contact Sky directly.