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Discussion topic: No picture on certain channels - think related to parental PIN

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This message was authored by ClaireSKYbox This message was authored by: ClaireSKYbox

No picture on certain channels - think related to parental PIN

My wife said our Sky mini box doesn't work at all on various channels - it just has a blank screen with no message.  Those channels all worked on the main Q box and work on my Sky Go App

 

Seemed odd and having just played around with the boxes, it looks like the channels not working on the mini box are those that are showing something which is pin protected.  The main Q box asks me for the password and i enter it but just blank on the Sky Mini box.  I wondered if i might be able to fix it when i go into parental settings on the Mini box, but i can't get into it - i enter our PIN and it just freezes there and nothing happens

 

It made me also wonder that there are some things i try to download and it is telling me i have to upgrade my subscription (not true as i have everything and it works on Sky Go) -  I hadn't thought to do so but just checked ont he main box and that program downloads fine on there.  Multiple other programs download too so it is strange

 

We have reset the box multiple times so it isn't that

 

Has anyone come across this before?

 

Thanks

 

Thanks

Nick

 

 

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This message was authored by oldfella This message was authored by: oldfella

Re: No picture on certain channels - think related to parental PIN

Posted by a Superuser, not a Sky employee. Find out more

@ClaireSKYbox wrote:

My wife said our Sky mini box doesn't work at all on various channels - it just has a blank screen with no message.  Those channels all worked on the main Q box and work on my Sky Go App

Seemed odd and having just played around with the boxes, it looks like the channels not working on the mini box are those that are showing something which is pin protected.  The main Q box asks me for the password and i enter it but just blank on the Sky Mini box.  I wondered if i might be able to fix it when i go into parental settings on the Mini box, but i can't get into it - i enter our PIN and it just freezes there and nothing happens

It made me also wonder that there are some things i try to download and it is telling me i have to upgrade my subscription (not true as i have everything and it works on Sky Go) -  I hadn't thought to do so but just checked ont he main box and that program downloads fine on there.  Multiple other programs download too so it is strange

We have reset the box multiple times so it isn't that

Has anyone come across this before?

Thanks

Nick


Hi @ClaireSKYbox 

I suspect it is just a case of poor WiFi connectivity with the mini.

It's not going to be connected with pin input and if you have a blank screen then the channel has not been reached and pin protection would not be requested.


First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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