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Discussion topic: No home page on Sky Q.

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This message was authored by: Tan3

Message posted on ‎14 Nov 2023 12:21 PM

No home page on Sky Q.

I had Fibre fitted yesterday and now Sky Q box doesn't have a home page and I'm receiving error message stating cannot connect to Broadband. 

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This message was authored by: GD1

Message posted on ‎14 Nov 2023 12:24 PM

Re: No home page on Sky Q.

Posted by a Superuser, not a Sky employee. Find out more

@Tan3  Did you reset the network within the Q box to tell it to pick up the new broadband service if connecting over wifi?  https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity/fix-connection-proble...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Tan3

Message posted on ‎16 Nov 2023 05:43 AM

Re: No home page on Sky Q.

That did the trick, thank you 😁

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