No help with sky no viewing card

[Mich1981]

I got sky Q in February. All grand same vowing card. Last Friday 26/5/23 turned my telly on and said your vowing card cancelled. Rang sky no luck. Supervisor rang me back later said it would be couriered on Saturday morning first thing. Rang at 11 on Saturday told it would be there before 5 that day. Rang at 4 as still no card told be 3-5 days. Nothing. Rang today told it was never ordered there was no record of a supervisors call. Asked 2 speak 2 a manager. No 1 there was told it wasn't ordered at that it will take 10 days. I have no telly wot so ever. Been lied 2 by 3/4 different people. My bills are always paid on time. Totally upset and distressed. Can anybody help me?

[Mark39]

You should have received a new Viewing Card for Sky Q (or been given one by the Installer), assuming the one you're currently using was a Sky+ Card.

If you wish, we can ask Sky's messaging team to contact you via a private online chat here to enable you to verify that a replacement has finally been ordered for you?

[Mich1981]

The enigneeer asked me at the time had I got a new card it should have came before the box I said no what do u do. He said it's fine I will use the old one. And it has worked till last week. And then I got that message. And no one will help me or put it back in. If I wanted sky sports or movies it's put on straight away. None of it was my fault and to be just stopped is un real and now lied to. Yes please. Thank you. And a long weekend here and no telly don't even know if all my programmes would have recorded either.

[Uncleskinny]

I have this exact same problem, and it happened at the exact same time. What's going on? Why have the cards stopped working, and how can I put it right?

[Mich1981]

I feel your pain. It's awful and my bill keeps going up and up. And then when I eventually get the card I will have 2 ring sky back 4 a refund. Awful awful customer service. Lying 2 customers. I'm meant 2 be a cop customer over 20 years with them and they treat you like this. My bills are paid on time. I feel like leaving them. It's just awful and very very upsetting.

[nigea99]

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@Mich1981 wrote:

The enigneeer asked me at the time had I got a new card it should have came before the box I said no what do u do. He said it's fine I will use the old one. And it has worked till last week. And then I got that message. And no one will help me or put it back in. If I wanted sky sports or movies it's put on straight away. None of it was my fault and to be just stopped is un real and now lied to. Yes please. Thank you. And a long weekend here and no telly don't even know if all my programmes would have recorded either.

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I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

I have not heard of cards being sent by courier - they are usually sent by post so are subject to the Royal Mail

[Mich1981]

Thank you I'm in Ireland and that is what I was assured: I'll try that thank you very much

[Mich1981]

I don't know how 2 do that hide my ip

[nigea99]

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@Mich1981 wrote:

I don't know how 2 do that hide my ip

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I am afraid I don't use Safari so can;t help - chances are if you have not set it, it probably isn't set

[Mich1981]

Thank you