Discussion topic: No channel 5 on Sky Q - tried reboot etc
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Message posted on 11 Nov 2023 02:54 PM
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No channel 5 on Sky Q - tried reboot etc
We've had varying issues with Sky Q, one consistent is no channel 5 access at all for some months now. There are a few other channels but not sure what they are off the top of my head, rare I get to watch it!
Our router has recently been reset as the cables were cut and an engineer has been in andn out and I have rebooted the sky q box numerous times - no joy. Anyone had similar or any suggestions? Thank you
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Message posted on 11 Nov 2023 03:20 PM
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Re: No channel 5 on Sky Q - tried reboot etc
If you have your own dish then it could be a slight alignment or LNB issue.
Message posted on 11 Nov 2023 04:25 PM
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Re: No channel 5 on Sky Q - tried reboot etc
Oh I see thank you, I just assumed as the majority were working the dish would be ok! Is that something Sky would fix for me if I report into them?
Message posted on 11 Nov 2023 06:38 PM
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Re: No channel 5 on Sky Q - tried reboot etc
@Frustrated11 wrote:Oh I see thank you, I just assumed as the majority were working the dish would be ok! Is that something Sky would fix for me if I report into them?
Yes, it will require an engineer visit
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Message posted on 11 Nov 2023 06:44 PM
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Re: No channel 5 on Sky Q - tried reboot etc
@Frustrated11
Have a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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