No channel 5 on Sky Q - tried reboot etc

[Frustrated11]

We've had varying issues with Sky Q, one consistent is no channel 5 access at all for some months now.  There are a few other channels but not sure what they are off the top of my head, rare I get to watch it!

Our router has recently been reset as the cables were cut and an engineer has been in andn out and I have rebooted the sky q box numerous times - no joy.  Anyone had similar or any suggestions?  Thank you 

[PandJ2020]

If you have your own dish then it could be a slight alignment or LNB issue.

[Frustrated11]

Oh I see thank you, I just assumed as the majority were working the dish would be ok!   Is that something Sky would fix for me if I report into them?  

[oj01]

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@Frustrated11 wrote:

Oh I see thank you, I just assumed as the majority were working the dish would be ok!   Is that something Sky would fix for me if I report into them?  

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Yes, it will require an engineer visit 

[Daniel0210]

@Frustrated11 
Have a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.