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Discussion topic: No audio from Sky Q to Bose 600 Soundbar

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This message was authored by GaryMc92 This message was authored by: GaryMc92

No audio from Sky Q to Bose 600 Soundbar

Hi, I've had an intermittent no audio issue between my Sky Q box and Bose 600 soundbar for a while now.  It seems to happen when I pause, rewind or fast-forward anything I'm watching on Sky Q.  The good old turn it off and on again is the only way I've been able to resolve this.  It doesn't happen every time and if was only every now and then I wouldn't mind, but it's turning into a daily task.

 

I've been on to Bose tech support with the assumption it's a soundbar fault, but as it isn't affecting any of the streaming apps on my TV, they're pinning it on Sky Q (tested rapidly jumping forwards/backwards on Netflix, Disney + and the audio has never dropped).  The only thing that I can put it down to is the Sky Q is occasionally getting stuck when a film is paused and then played, meaning no audio is passing through to the soundbar.  Not the most technical description but it's the only thing that makes sense to me at this point.  I've tried different HDMI cables, optical cables, CEC on/off and all of the different CEC options in the Bose app (attached).  I'm struggling to find anything else to test so any other help would be much appreciated.

 

Setup

Sky Q -> HDMI 1 -> LG CX -> HDMI 2 eARC -> Bose 600 Soundbar

Sky Q - Digital audio output HDMI - Dolby Digital Plus

LG CX - Sound Out set to HDMI ARC, Digital Sound Out set to Pass Through and eARC enabled

 

Bose App.jpg

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This message was authored by oldfella This message was authored by: oldfella

Re: No audio from Sky Q to Bose 600 Soundbar

Posted by a Superuser, not a Sky employee. Find out more

Hi @GaryMc92 

Just one observation although I don't know whether it's causing your issue.

Early LG's had issues with Audio passthrough.

Have you tried any of the other Audio HDMI format options (DD or Normal)

This message was authored by FKM This message was authored by: FKM

Re: No audio from Sky Q to Bose 600 Soundbar

@GaryMc92 

 

Did you find a resolution to this problem? I have exactly the same setup (600, CX, 1TB box) with exactly the same problem. And it is only ever with fast forwarding / rewinding / pausing Sky recordings. Never anything else (as with yourself) e.g. tv streaming apps or PS5. I don't use Ultra HD (and therefore Atmos) as the Sky box upscaling is truly awful compared to the tv doing the upscaling and it's Ultra HD picture is too dark and poor. This problem is starting to annoy me now, so I hope that you've found a solution.  

GaryMc92
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This message was authored by GaryMc92 This message was authored by: GaryMc92

Re: No audio from Sky Q to Bose 600 Soundbar

Hi @FKM,

 

Sorry for the late reply!

 

Unfortunately I still have the same issue.  I tried the optical cable again and although it is more stable than HDMI, the drop out still occasionally happens.  I've been speaking to LG support this morning and they've suggested what @oldfella said, but they also suggested changing the HDMI input audio format over to PCM (from Bitstream).  As far as I can tell, it limits the audio to stereo so Dolby Atmos isn't possible with this enabled.  That doesn't bother me as long as the drop out issue is resolved.  I've changed this over so I'll add a comment in here if it works 🙂

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