No access to tv progs due to a “technical fault “ there is a full network connection

[P+E+Roberts]

no access to tv programmes-  says "technical fault " in black box on upper left side of screen - I do have a full network connection - all boxes ticked in settings 

[Tom-W19]

Hi @P+E+Roberts 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.