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Discussion topic: No access to recordings and cant download

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This message was authored by: jockycw

No access to recordings and cant download

Hi. I cant access my recordings all i get in screen is please wait message and the circle continually turning. Also when i try to wownload a show i get the following message. Because of a technical issue , your download couldn't be completed, please try again later. Tried all the usual restarting box etc. Its a sky q bix
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This message was authored by: oldfella

Re: No access to recordings and cant download

Posted by a Superuser, not a Sky employee. Find out more

@jockycw wrote:
Hi. I cant access my recordings all i get in screen is please wait message and the circle continually turning. Also when i try to wownload a show i get the following message. Because of a technical issue , your download couldn't be completed, please try again later. Tried all the usual restarting box etc. Its a sky q bix

Hi @jockycw 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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This message was authored by: jockycw

Re: No access to recordings and cant download

Hi. Tried that . Didnt work. Think its a phine call to sky
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