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This discussion topic has been answered Discussion topic: No access to apps or recordings on sky Q box

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This message was authored by: FT6

No access to apps or recordings on sky Q box

When trying to access apps it says there's a problem with the hard disk drive. All functions unavailable also like recordings/ pause


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This message was authored by: Laing1 Answer

Re: No access to apps or recordings on sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@FT6 wrote:

When trying to access apps it says there's a problem with the hard disk drive. All functions unavailable also like recordings/ pause


@FT6 normally hard drive errors are terminal and a new box is required if you follow the link below it should eventually take you to ordering a new box

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q...


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Re: No access to apps or recordings on sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@FT6 wrote:

When trying to access apps it says there's a problem with the hard disk drive. All functions unavailable also like recordings/ pause


@FT6 normally hard drive errors are terminal and a new box is required if you follow the link below it should eventually take you to ordering a new box

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q...


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Did this answer not help you?

Reply