No access to Sky channels in my pacakage

[A.bx]

Suddenly I am unable to access Sky TV Channels. Ie Sky History. Sky Atlantic etc.  

message appears at to-,of tv screen.  Please upgrade subscription etc

never had this problem before till now.  ?! Any ideas

[oldfella]

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@A.bx wrote:

Suddenly I am unable to access Sky TV Channels. Ie Sky History. Sky Atlantic etc.  

message appears at to-,of tv screen.  Please upgrade subscription etc

never had this problem before till now.  ?! Any ideas

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Hi @A.bx 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[A.bx]

Thank you.   I have HD in package. Sky Signature and I have Sky Q Box relatively new 

the only thing i can think is a message to activate Discovery Ch plus free of charge which I have partially done. May have upset the Sky channels? 

For,past 3 years no problem 

[oldfella · Accepted solution]

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@A.bx wrote:

Thank you.   I have HD in package. Sky Signature and I have Sky Q Box relatively new 

the only thing i can think is a message to activate Discovery Ch plus free of charge which I have partially done. May have upset the Sky channels? 

For,past 3 years no problem 

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Hi @A.bx 

Activating the free Discovery plus channel will have no effect on other terrestrial channels.

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.