No TV on Sky Q

[SimonDH]

I have Sky Q, and everything works - broadband, apps, catch up, cinema, etc

Except the TV - i have no tv guide and no channels at all, not even the self-programmed ones

Is it the weather or my dish?

[oldfella]

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@SimonDH wrote:

I have Sky Q, and everything works - broadband, apps, catch up, cinema, etc

Except the TV - i have no tv guide and no channels at all, not even the self-programmed ones

Is it the weather or my dish?

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Hi @SimonDH 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[reseng]

I have similar problem. Everything works but the TV. I have had this problem ever since I had sky. Every time I switch on the TV it shows no signal error. Sometimes I switch the Box off for a while and then on and leave it on stand by and the channels start showing, sometimes I am out of luck and despite switching itoff and on multiple times doesn't make any difference. 

I am looking to go to another vendor.

[PandJ2020]

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@reseng wrote:

Everything works but the TV. 

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Do you have your own dish or communal?

[SimonDH]

Tried rebooting, but nothing new

Will try actually unplugging it to see if it helps

[TimmyBGood]

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@reseng wrote:

Every time I switch on the TV it shows no signal error. 

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'no signal' or 'no satellite signal'?

The difference is significant.

[SimonDH]

I get the no signal error at the very start, but i think that is just that the tv comes on before the sky box has booted up

[SimonDH]

Own dish

[SimonDH]

It says no satellite signal

[oldfella]

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@SimonDH wrote:

It says no satellite signal

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Hi @SimonDH 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[SimonDH]

Booked an engineer - have to wait 10 days for the first available spot

[xenon81]

10 days is pretty good., recently a lot of people have been facing waits of 3 weeks or more. 

[reseng]

No satellite signal