No Sky for 1 month now - can't skep to a HUMAN being - Spent £40 in telephone waiting alone

[LeonSale]

I have been with SKY about 25 / 30 years now and this service is unacceptable. About to cancel my DD, 7th March is the earliest an engineer can connect me having moved (notifies Sky) over a month ago and still NO SKY. Everything is AI automated and all I want to do is speak to a human being. Unless I hear from sky today I am cancelling my Direct Debit and going elsewhere. Seem a shame as I have been with them for so long, I like the interface and on the odd occasion I have spoken to a HUMAN they have been very nice. But this it totally unacceptable. For any company, let alone a company such as SKY. (I'll bet once this is submitted some daft A. I. response is automated to me?)

[PandJ2020]

Cancelling the DD will not cancel your contract.  It won't end well if you do that.

You'll have to persevere in calling and waiting to talk to someone.  Are you using the correct number to call as it's an 03 number included in many calling plans.

[PandJ2020]

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@LeonSale wrote:

I'll bet once this is submitted some daft A. I. response is automated to me?

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Nope, we're humans.  But other customers...

 7th March is the earliest an engineer can connect me having moved

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There's fewer engineers than there used to be as people are switching to streaming services.  The recent storms have also put extra demands on them.

Once you are connected, ask them for a credit.

[LeonSale]

I posted days ago. I have been without Sky for weeks now. I had told Sky I was moving. There is a dish and cables but it needs connecting. (before anyone says "do it yourself" I would but it can invalidate equipment, I am also afraid of heights. I have a feeling the LMB might need changing). They give me a date of the 7th March, which is weeks away (no television) I have also spent +£30 on 'waiting on the phone' to speak to someone about this. When I posted the other day I said I will cancel my DD if I can't speak to a human. I have been with Sky some 30 years and when I have spooken with a 'human' they have been lovely and very helpful. It's just getting to speak to one. Anyway, still no contact so I am cancelling my DD. Shame, I liked sky other than all the A. I. based interaction and 'options' dial this, that, the other. Hopefully you don't need to actually speak to a person, God forbid. We pay this company a fortune. It's a disgrace.

[nigea99]

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@LeonSale wrote:

I posted days ago. I have been without Sky for weeks now. I had told Sky I was moving. There is a dish and cables but it needs connecting. (before anyone says "do it yourself" I would but it can invalidate equipment, I am also afraid of heights. I have a feeling the LMB might need changing). They give me a date of the 7th March, which is weeks away (no television) I have also spent +£30 on 'waiting on the phone' to speak to someone about this. When I posted the other day I said I will cancel my DD if I can't speak to a human. I have been with Sky some 30 years and when I have spooken with a 'human' they have been lovely and very helpful. It's just getting to speak to one. Anyway, still no contact so I am cancelling my DD. Shame, I liked sky other than all the A. I. based interaction and 'options' dial this, that, the other. Hopefully you don't need to actually speak to a person, God forbid. We pay this company a fortune. It's a disgrace.

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@LeonSale 

Cancelling your DD will put you in debt with SKY 

You will then not be able to discuss anything with them until the debt is paid and if not paid they are likely to pass on to debt collectors & likely to affect your credit record.

With the reduction in engineers then appointments for  them to be available are limited leading to several week delaysm unfortunately

[Invisiblename]

Cancelling your DD is a REALLY bad idea! As you will be barred from speaking with Sky and be labelled as a bad debt.  Not sure why you are paying for calls to Sky, most calling plans include the calling code that Sky uses.  When you do call, staying silent usually works to get a human to pick up.

[LeonSale]

I have been with SKY 27 years. I can not speak to anyone, it's so frustrating. I have just received a bill for 3 months where I didn't have any SKY dues to an new LMB being required for my dish. YES thats 3 months and they are wanting payment? I have not had the service, I can not speak to anyone to dicuss it, the SKY Custmore Service is appauling. I have no intention of paying this until I can speak to some one, not 'press opt 1' etc. The very few times I have spoken with a human over the years they have been brilliant, they really have. But this is a joke. Myself, along with pretty much all of my friends who have been equally loyal over the years are all looking at cancelling their subcriptions. All for the sake of SKY cutting corners, staffing and attrocious customer service. They wonder why when people finally get through to a human they are already annioyed. It's not acceptable and will be the demise of SKY as we know it. Such a shame as it's a good product and I have spent many thousands of puounds with over the years. SKY either EMPLOYE more people or just stop the A. I. / online chat - IT'S NOT WORKING.
I also expect this post to be deleted by the admins as every other post is now block when other people have raised this. Anywa, I'm not losing sleep over it. It's cost me more in phone calls to try and get through, 150 doesn't work by the way. I might Invoice my recent Telephone Bill to SKY, pay that for me please, I can prove beyound doubt I have spent more in phone calls than my SKY Subscription!!!

[Daniel0210]

@LeonSale 

You have posted about this before and had the appropriate advice. Are your services now restricted due to you failing to pay?

If so, these restrictions are applied automatically and Sky agents can’t override this process. Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/ 

Once your bills are paid you can call Sky and speak to an agent. 

[MightyQuinn]

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@LeonSale wrote:

I have been with SKY 27 years. I can not speak to anyone, it's so frustrating. I have just received a bill for 3 months where I didn't have any SKY dues to an new LMB being required for my dish. YES thats 3 months and they are wanting payment? I have not had the service, I can not speak to anyone to dicuss it, the SKY Custmore Service is appauling. I have no intention of paying this until I can speak to some one, not 'press opt 1' etc. The very few times I have spoken with a human over the years they have been brilliant, they really have. But this is a joke. Myself, along with pretty much all of my friends who have been equally loyal over the years are all looking at cancelling their subcriptions. All for the sake of SKY cutting corners, staffing and attrocious customer service. They wonder why when people finally get through to a human they are already annioyed. It's not acceptable and will be the demise of SKY as we know it. Such a shame as it's a good product and I have spent many thousands of puounds with over the years. SKY either EMPLOYE more people or just stop the A. I. / online chat - IT'S NOT WORKING.
I also expect this post to be deleted by the admins as every other post is now block when other people have raised this. Anywa, I'm not losing sleep over it. It's cost me more in phone calls to try and get through, 150 doesn't work by the way. I might Invoice my recent Telephone Bill to SKY, pay that for me please, I can prove beyound doubt I have spent more in phone calls than my SKY Subscription!!!

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Hi @LeonSale   Why would your post be deleted?  You are entitled to your say but remember it is only being read by other customers (not Sky). Please see Welcome below. 

[GD1]

@LeonSale  You seem to have ignored all previous advise so you are now reaping the benefits of a refusal to pay, which was outlined to your very clearly.

Solution is to pay what you owe, regardless if there is a fault, then when resolved Sky will look a goodwill gesture for the duration you've been without service (excluding any time your were cut off due to non payment).