Discussion topic: No Satellite signal

This message was authored by: welshguy2017 · ‎13 Jul 2024

Any ideas? My mum is 84 and home alone in the day. I have telephoned SKY and the first engineer visit available is 26 July. All the cables are fine and i have tried rebooting the SKY Q Box. Thanks

This message was authored by: Daniel0210 · ‎13 Jul 2024

@welshguy2017

That will be the earliest available date in her area.

Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: No Satellite signal

No Satellite signal

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Re: No Satellite signal

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