No Satellite signal

[Jack59]

Carried out the normal checks and went further by unplugging all the cables and check in each connection seemed fine Wi-Fi working we've just cannot watch normal TV we have a communal dish but our next-door neighbour has sky also and that seems to have no problems

[Daniel0210 · Accepted solution]

@Jack59 
With a “no satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

As you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 wind and rain can affect the satellite signal and following adverse weather wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Laing1]

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@Jack59 wrote:

Carried out the normal checks and went further by unplugging all the cables and check in each connection seemed fine Wi-Fi working we've just cannot watch normal TV we have a communal dish but our next-door neighbour has sky also and that seems to have no problems

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@Jack59 just a thought as you are on a communual dish can youtry going into the engineers menu

To enter the engineers menu do the following
press the home button then scroll down to settings and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

then check that your LNB is set to SCR and not wideband if its set to wide band change it to SCR then reboot your box