28 Apr 2023 03:29 PM
I finally got Sky internet installed yesterday after 2 months & numerous visits. Had to get new cable installed. I changed the network connection on TV to Sky. When I went to watch TV last night numerous channels are showing as "No Satellite Signal". This includes BBC 2, Channel 4 & 5. Have checked on Settings & it says I've a good signal. Have turned the TV off at mains & restarted everything several times. Still receiving same message on about half the channels. I've tried moving the Sky hub as far away from the Q box as the cable allows. Still no improvement. Any ideas as to what is causing the problem?
28 Apr 2023 03:32 PM
Posted by a Superuser, not a Sky employee. Find out moreThe hub and Internet connection are irrelevant to the satellite feeds.
I presume it's your own dish and you have both feeds connected? (With 50% of channels missing I suspect one of the feed isn't working correctly)
28 Apr 2023 08:06 PM
Posted by a Superuser, not a Sky employee. Find out more
@PandJ2020 wrote:The hub and Internet connection are irrelevant to the satellite feeds.
I presume it's your own dish and you have both feeds connected? (With 50% of channels missing I suspect one of the feed isn't working correctly)
@P+M+Martin Yep, sounds to me like one of the cables from the dish to the Sky box has come lose
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